クレームをどうとらえるか

知識不足、努力不足、足りないものがあるからクレームがある
お客様が不満足だからである、全力で解決にあたらなければならない
必ずつぎの満足度をあげるため、クレームをなくすため努力しなければならない
商品はお互いがWIN WINの関係になるために存在する
信頼・信用がすべてである、クレームはどんなことがあってもなくしていかなければならない

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